Refund Policy

1. Free tier

Flotix's Free tier has no charge and is not subject to this policy.

2. Seller subscriptions (Pro, Business)

Pro and Business subscriptions are billed in advance on a monthly or annual basis and are not eligible for a refund of the current billing period, including partial months or years. You may cancel at any time; cancellation stops future billing but does not refund the period already paid for. You will continue to have access to your paid features through the end of your current billing period.

If you believe you were charged in error, contact support@flotix.xyz and we will review the situation on a case-by-case basis.

3. Enterprise plans

Refund terms for Enterprise plans are governed by the specific agreement made at the time of purchase.

4. Buyer keep-alive subscriptions

If you are a buyer paying $2/month to independently keep a license key active: payments are billed in advance and are not refundable for the period already paid, including if you cancel partway through a billing cycle. If the original seller restores their own subscription while you are paying for keep-alive coverage, Flotix will automatically cancel your subscription going forward — you will not be charged again, but the current period's payment is not refunded. You may cancel your keep-alive subscription at any time through the buyer portal.

If a seller's account is banned for policy violations, buyer keep-alive payments cover Flotix's technical license validation service only, not a purchase of the script or any guarantee of its safety.

5. Payment failures

If a payment fails, our payment processor will make automated retry attempts. We are not responsible for fees your bank or card issuer may charge as a result of a failed or retried payment.

6. Chargebacks and disputes

If you initiate a chargeback with your bank or card issuer instead of contacting us directly, we reserve the right to suspend or terminate your account while the dispute is resolved. We encourage you to contact us first at support@flotix.xyz — most billing issues can be resolved faster that way.

7. Who you're doing business with

Flotix is currently operated by BuildWithDani as an individual/sole proprietorship. If BuildWithDani becomes a registered company (such as an LLC) in the future, that entity will become the operator of Flotix and this policy will be updated accordingly — this will not change the terms of any refund policy already in effect for a payment you've made.

8. Contact

Questions about this policy can be sent to support@flotix.xyz.